Ελληνικα
Privacy
Declaration of Personal Data Protection
At tmwood-shop.com we provide the best protection for your personal data. We adhere to the new European Union Personal Data Protection Regulation (GDPR 2016/679.) and we protect your data in the strongest possible way. In no case the website it has no responsibility for any breach of personal data made on the server she has it.
Data collection
The information collected by tmwood-shop.com are:
1) Name and Surname
2) Date and month of birth
3) E-Mail
4) Phone number
5) Residence address and postal code
The above-mentioned collected data is for your best service. Of course, you have the right to request the deletion of these data. Just ask for it!
Data protection policy
When you create an account in our site tmwood-shop.com, we ask you to provide us with your personal data. You can choose (yes) to be able to use our page and (no) if you do not want to.
By selecting (no) you will not be able to use the services of this page. The data we collect from you depends on your interaction on the page and is as follows:
For retailers
1) Name and Surname
2) Date and month of birth
3) E-mail
4) Phone number
5) residence address and T.K.
For wholesale
1) Company name
2) Headquarters and business delivery address
3) Tax number
4) Tax Office
Account Identification Data
Passwords and / or similar information used to secure your account.
How and why we use your personal data
At tmwood-shop.com we use your personal data so that we can contact you to send you offers, coupons and make your browsing on the page easier for you
Personal data management
On this page you can configure your personal data whenever you want by going to my account- profile editing – account details and make the changes you want.
Return policy
Wrong product
In case you receive the wrong product, you need to inform us by phone within 2 working days otherwise the change cannot be granted. In case of change the product should be as in its original state with the box and its accessories without causing any damage to it. If there are faults you lose your order and you do not have the right to be refunded. In case of a wrong delivered product, the change is done for free, you return the product and we send you the right one.
Defective product
In case we send you a defective product you need to contact us within 2 working days otherwise the replacement cannot be granted. Our products are always pre-checked before shipping. In case you receive a defective one, you can choose a new one as soon as you have sent the old one back to us.
Product differences
Our products are 100% handmade and unique in each piece, so there may be a small difference between them. This is the case with all handmade jewelry, and this is what makes them unique.
Under no circumstances, the page is responsible for small color differences that may occur in your PC or smartphone between the product and the photo. Any replacement or change is not possible.
Under no circumstances we can refund money after your purchase or cancel the order after it has been delivered.
Under no circumstances we can refund you money from your own mistake in an order (eg wrong size)
The site also undertakes the maintenance and repair of jewelry when possible. If after a long time you have an issue an item you can send us a photo, so we can identify any problems and let you know if the problem can be resolved. Please read therefore the appropriate topic (Jewelry Protection)