{"id":10303,"date":"2020-02-25T12:02:42","date_gmt":"2020-02-25T09:02:42","guid":{"rendered":"https:\/\/tmwood-shop.com\/frequent-questions\/"},"modified":"2020-04-07T12:54:54","modified_gmt":"2020-04-07T09:54:54","slug":"frequent-questions","status":"publish","type":"page","link":"https:\/\/tmwood-shop.com\/en\/frequent-questions\/","title":{"rendered":"Frequent questions"},"content":{"rendered":"  <div id=\"page-header-122183817\" class=\"page-header-wrapper\">\n  <div class=\"page-title light simple-title\">\n\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Frequent questions          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n        <div class=\"title-share pt-half pb-half\"><div class=\"social-icons share-icons share-row relative icon-style-outline\" ><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https:\/\/tmwood-shop.com\/en\/frequent-questions\/\" data-label=\"Facebook\" onclick=\"window.open(this.href,this.title,'width=500,height=500,top=300px,left=300px'); return false;\" target=\"_blank\" class=\"icon button circle is-outline tooltip facebook\" title=\"Share on Facebook\" aria-label=\"Share on Facebook\" rel=\"noopener nofollow\"><i class=\"icon-facebook\" aria-hidden=\"true\"><\/i><\/a><a href=\"mailto:?subject=Frequent%20questions&body=Check%20this%20out%3A%20https%3A%2F%2Ftmwood-shop.com%2Fen%2Ffrequent-questions%2F\" class=\"icon button circle is-outline tooltip email\" title=\"Email to a Friend\" aria-label=\"Email to a Friend\" rel=\"nofollow\"><i class=\"icon-envelop\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n<div class=\"row\"  id=\"row-522805293\">\n\n\t<div id=\"col-1409284546\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-1922858060\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1922858060-label\" class=\"accordion-title plain active\" href=\"#accordion-item-do-i-need-to-create-an-account-to-order?\" aria-expanded=\"true\" aria-controls=\"accordion-1922858060-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I need to create an account to order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1922858060-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-1922858060-label\">\n\t\t\t\n<p>No, you don\u2019t need to create a personal account for your orders. You can purchase any products also as a visitor. However, by creating your personal account, you can store your personal information and shipping addresses for your future orders.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3305871586\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3305871586-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-i-forget-my-password?\" aria-expanded=\"false\" aria-controls=\"accordion-3305871586-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What if I forget my password?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3305871586-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3305871586-label\">\n\t\t\t\n<p>You can change your password every time! <br \/>Please visit \u201cMy Account\u201d and choose \u201cManage Account\u201d and then \u201cChange Password\u201d You will receive a link to your registered E-Mail with all instructions for the Password change.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2378479028\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2378479028-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-change-my-contact-details?\" aria-expanded=\"false\" aria-controls=\"accordion-2378479028-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I change my contact details?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2378479028-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2378479028-label\">\n\t\t\t\n<p>After your successful log in, at the top right of our site, please click on \u201cmy account\u201d Please select from the menu \u201cEdit Profile\u201d and change the data you wish to change.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3952116201\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3952116201-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-see-the-progress-of-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3952116201-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I see the progress of my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3952116201-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3952116201-label\">\n\t\t\t\n<p>If your order has been placed electronically, in each change, you will be automatically notified by an E-Mail.<\/p>\n<p>If your order has been placed by phone, you will need to contact our e-shop by phone.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2126509340\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2126509340-label\" class=\"accordion-title plain\" href=\"#accordion-item-problematic-product?\" aria-expanded=\"false\" aria-controls=\"accordion-2126509340-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Problematic product?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2126509340-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2126509340-label\">\n\t\t\t\n<p>All our products undergo quality checks before being shipped. If you identify any problem, please contact us within 2 days by phone or e-mail .<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-517121595\" class=\"accordion-item\">\n\t\t<a id=\"accordion-517121595-label\" class=\"accordion-title plain\" href=\"#accordion-item-jewelry-repair?\" aria-expanded=\"false\" aria-controls=\"accordion-517121595-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jewelry repair?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-517121595-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-517121595-label\">\n\t\t\t\n<p>In case a product presents any problem, we are happy to assist you (It depends on the situation)<br \/>Please contact us by phone or e-mail<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-10303","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - 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